Service & Support

Services

Our Services

We not only focus on the production and sales of high-quality roller products, but also strive to provide comprehensive and professional services to every customer. Whether it is pre-sales consultation, product customization, or after-sales support, we strive to provide you with the best solutions.

Pre-Sales Services

Product Consultation Recommendation:

According to customer needs, we provide detailed product information and technical parameters to help customers choose the most suitable roller products.

Customized Solutions

According to the characteristics of the industry, we provide customized products and solutions to meet the personalized needs of customers.

Technical Consulting

Our team of experts provides customers with professional technical support and advice to help them understand product performance and application scenarios.

In-Sales Services

Quick Response And Quotation

We promise to respond quickly and provide detailed product information and competitive quotations upon receiving customer inquiries.

Order Follow-Up And Coordination

Track order production progress, ensure products are delivered on time, and maintain real-time communication with customers.

On-Site Support

Provide customers with on-site installation and commissioning guidance to ensure that the equipment is put into use smoothly.

After-Sales Services

Technical Support

Provide 24/7 technical consultation to answer any questions customers encounter during use.

Equipment Maintenance And Care

Regularly inspect and maintain equipment to extend product life and reduce the occurrence of failures.

On-Site Service

For some special needs, we can provide support such as installation, commissioning and maintenance.

Logistics & Delivery Services

Global Delivery

We cooperate with many international logistics companies to ensure that customers around the world can receive products in time.

Flexible Transportation Methods

Based on the product type, quantity and specific needs of customers, we tailor the most economical and efficient transportation plan for each order.

Real-Time Tracking

Customers can keep informed of the transportation status at any time to ensure that the goods arrive on time and safely.

Support

All-Round Support To Help Cooperation Proceed Smoothly

For our partners, we are well aware that the smooth development of cooperation is inseparable from all-round support, so we can provide the following multi-faceted support :

Product Support : We continuously develop new products to provide you with a variety of product options to meet the needs of different customers. At the same time, we provide you with detailed product information and technical parameters to facilitate your sales work.

Customization support : If you choose our products for OEM sales, we can design, assemble and produce them according to your requirements to help you enhance your brand awareness.

Logistics Support : We have established long-term partnerships with several well-known logistics companies to ensure that your goods are delivered to your designated location in a timely and safe manner. At the same time, we will select the most economical and efficient logistics solution for you based on the quantity and transportation distance of your goods.

Financial support : For long-term and reputable customers, we can provide certain credit period support to alleviate your financial pressure.

Terminal Support : For the roller machine tools we produce, if the end customer has any problems during use, they can contact us at any time so that the problem can be solved in the shortest possible time. We also provide door-to-door service.

FAQ

The following are some frequently asked questions that we have compiled to help you better understand our products and services. If you have any other questions, please feel free to contact us.

Can we get your free samples?

Yes, it is ok. Our Samples are free for the customers. But the freight for express is on buyer’s account.

How long to get the sample?

After you pay the freight charge and send us confirmed files, the samples will be ready for delivery in 3-7 days. The samples will be sent to you via express and arrive in 3~5 days.

Can we combine many items size in one container in my first order?

Yes, it is ok. But the quantity of each ordered item should reach the MOQ for trail order.

What is the normal lead time ?

A. For inventory products, we will send goods to you within 7-10 work days after we receive the deposit.

B. For mass production, the delivery time is 25-28 days after we received the deposit

C.For OEM products, the delivery time is 30-35 work days after we receive the deposit.

What is your payment term?

T/T 30% advanced before production,70% balance payment before delivery.

What is your shipping way?

We will help you to choose the best shipping way according to your detail requirements.

By sea, by air, or by express delivery, etc.